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post Aug 22, 2005 - 11:33 AM
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SiN_CeLi

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My girlfriend has a laptop running windows XP and when we try to turn the computer on it goes to the start up screen and then won't take us to the desktop screen . I try restarting in safe mode and a couple of other modes but no matter what it won't go past the start up screen. I am pretty much computer illiterate so any help will be much appreciated.
 
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post Aug 22, 2005 - 12:23 PM
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Jdog1385



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damn, doesnt sound good. probably a virus. your most likely going to have to re-format the computer. you can go into the setup screen (where you select safe-mode) and configure the computer to start the CD drive before anything else. after you do this restart the computer with a Norton anti-virus cd and run a scan. pretty hard to do and i would bring it to a computer place and just pay the fee's. the problem with going to a computer place is that they dont do any memory backup which means you'll lose everything on the computer if they need to re-format it.

This post has been edited by Jdog1385: Aug 22, 2005 - 12:26 PM

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