UPS...... Options

[KaJuN]

anyone else ever had problems with UPS? i ordered splitters on july 7th, and i still haven't got them! this is all it says on my tracking page:

WINNIPEG,MB, CA 25/07/2007 7:36
BROKERAGE RELEASED SHIPMENT. SHIPMENT IS SUBMITTED TO CLEARING AGENCY FOR FURTHER CLEARANCE

LOS ANGELES, CA, US 12/07/2007 21:37 ARRIVAL SCAN

GARDENA,CA, US 12/07/2007 21:11 DEPARTURE SCAN
12/07/2007 18:40 FORWARDED TO THE FACILITY IN THE DESTINATION CITY
12/07/2007 17:03 PICKUP SCAN

US 12/07/2007 17:40 BILLING INFORMATION RECEIVED

i phoned ups last week, and the lady told me at first they were in wyoming...? i asked why in the world they would be there of all places, then she told me that that's wrong, they're at customs. so i said oh, okay so that means they should be here in the next couple days. so i asked if MAYBE i could pick them up from customs just so i could get them into the paint shop sooner. she puts me on hold to go ask someone. she comes back about 5 minutes later and says if you wanted to pick them up from WINNIPEG then you would have to release it yourself....but she told me before putting me on hold that they were at customs.

anyway, after getting the run around from ups for about 10 minutes, i established that my splitters are somewhere between gardena california, and my house. gives me a somewhat unsettling feeling