Dealership joy riding Options

[CAMAricer]

So I took my car into the dealership to have it serviced (free). The gas gauge is about 1/8 left. They had my car for ~2 hours and low and behold when I get it back, it's down to almost nothing! WTF!?!

I check the odometer and see that they've driven it about 3 miles! How the hell do they waste all that gas on 3 miles!?! And where the hell did they drive my car to anyways (their facility isn't 3 miles long)? My guess is they saw a nice car and wanted to see what it can do... morons....

GRRRR....stuff like this really sets me off.


EDIT* The service was for an oil change and air filter change. That's it. So I don't know why they would need to drive me car afterwards.



This post has been edited by CAMAricer: Jun 15, 2008 - 12:17 PM

[MaskedMan]

Not to argue with you or anything Nam, but Lexus dealerships usually test drive every vehicle for any type of service. It's just part of the service. There is a certain procedure that the techs need to follow, and the test drive is just the last thing they have to do before turning in the RO. Dealers usually have certain test drive routes on which techs are supposed to travel on. Our test drive route for Longo Lexus is under 1 mile. There are certain circumstances in which the vehicle will need to be driven on the highway to diagnose certain complaints and see if the problem was remedied. However, I'm not sure how things are run over at that dealer, but 3 miles seems like a bit much for a simple service. In this situation, you should have complained to your service consultant. What usually happens is that they will refuel the vehicle for you. Maybe not to a full tank, but atleast to what you came in with.

[CAMAricer]

Well I don't mind them taking it out for a test drive, but ever since gas prices have been increasing, I've been keeping a close eye over my MPG. So I "work" hard to bring that number up...on a full tank, I can get about 30MPG (kinda hard to do on a V8. But after this stint at the dealership, all the gas I saved got wiped out in 3 miles. It floored me. A whole week's worth of careful driving all gone in less than 2 hours (probably more like 2 minutes)!

Again, it's not the fact that they took it out, but the fact that they abused it while they had it. You know that "estimated range" on the trip counter? It was 35 when I brought it in. When I got it back, it was down to 8. Really? 8? From 35? And actual miles driven was 3? Yeah, I call that abuse.

Not to argue with you or anything Nam, but Lexus dealerships usually test drive every vehicle for any type of service. It's just part of the service. There is a certain procedure that the techs need to follow, and the test drive is just the last thing they have to do before turning in the RO. Dealers usually have certain test drive routes on which techs are supposed to travel on. Our test drive route for Longo Lexus is under 1 mile. There are certain circumstances in which the vehicle will need to be driven on the highway to diagnose certain complaints and see if the problem was remedied. However, I'm not sure how things are run over at that dealer, but 3 miles seems like a bit much for a simple service. In this situation, you should have complained to your service consultant. What usually happens is that they will refuel the vehicle for you. Maybe not to a full tank, but atleast to what you came in with.