Andys's Auto Sport..., Searched, who has experience with them? Options

[Espo]

Hey guys, back on July 10th I ordered a VIS carbon fiber hood from Andysautosport.com - I did background searching on them and found mixed reviews, some people had excellent experiences, some people waited months for their items before finally getting the wrong thing or a cheap version of the same thing.

As I said, a month to the day ago I ordered a VIS OEM CF Hood, and have been constantly emailing them back and forth (politely, as it is) about my hood. So far their suppliers have had backups of orders, so my expected ship date was pushed back a week. Then I never got anything, and after another email, the container with my item was just so happening to arrive this past weekend. Here are the e-mails:

Your order with Andy’s Auto Sport is expected to ship out 7/23/10. You can expect us to email you the tracking information for your order when it ships.



If you have any questions about your order, want to change your order, or want cancel your order, please email back any time or call us toll free at 1-800-419-1152.



We appreciate your business!



Andy’s Auto Sport

1-800-419-1152

andysautosportcs@gmail.com

I then sent them a question about the styling of the hood, because I got confused after looking at the item title again. I won't bother posting it, it's not relevant to the issue. Afterwards, on 7/21...

Your order with Andy’s Auto Sport is expected to ship 7/30/10. You can expect us to email you the tracking information for your order when it ships.



If you have any questions about your order, want to change your order, or want cancel your order, please email back any time or call us toll free at 1-800-419-1152.



We appreciate your business!



Andy’s Auto Sport

1-800-419-1152

andysautosportcs@gmail.com

My response, 7/22:

Hi, I'm just wondering why my order was pushed back a week? I never changed it, to my knowledge.

-Cory

On 7/26:

Hello,

We do apologize for the delay, our vendors were encountering some slight delays with their back up of orders so this should be shipped out at that new improvised date. Please await our response for tracking information.

Ryan
Customer Service

My response, 8/3:

I really don't mean to be pushy, but it's now 8/3, my hood was supposed to ship on 7/30 and I have yet to hear anything from you guys. I don't know how else to word it, but is there something happening that's keeping me from being shipped?

-Cory

On 8/4, 12:34PM:

Hello,

We do not have this part in our warehouse and get them straight from the manufacturer. They inform us of delays in which we relay them to you. We do apologize to be the bearer of bad news but we can assure you that you will receive this soon. Please await our response for tracking information, we also have our vendors shipping straight to you in order to save time.

Thank you,

Ryan
Customer Service

And then like 13 minutes later, 12:47PM:

Hello,

We have just received word that your order's next container is coming in on Friday afternoon, so this will ship for sure Monday or Tuesday. Please let us know if you have any additional concerns.

Thank you,

Ryan
Customer Service

It's now Tuesday and no tracking info, so I fired off another e-mail, and this is where we stand:

Hey, I haven't received any notice of the hood being shipped. Can we find out where it's at?

-Cory

Anyone else feel like they're screwing around with me? That's certainly how I feel at this point and I'm about ready to cancel my order and go elsewhere - only problem is I have no idea where else to go for a hood, short of Ebay I guess.

If anyone could recommend another store or add on some of their experiences, I'd much appreciate it - it'd help me make my decision as to whether or not to cancel.

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see i hate it when that happens. happened to me a few times before in the past. lesson i learned? call in to make sure they have it in stock! plus andy's auto has always had bad rep. GL

btw, ebay would've been so much better