Thinking of suing garage...any thoughts? Options

[broderp]

I have been having a garage do the welding work for my Celica.

See my thread here:
http://www.6gc.net/forums/index.php?showtopic=88228&hl=

All was well, until I got my car home. It all looked ok from the outside, but I noticed that the part they welded that supports the headlights and the bumper cover was crooked. They told me all the parts fit and the bumper goes on just fine, but in fact it didn't. When I went to install my headlights, the metal support was rubbing very tightly on the headlight.

I managed to install the bumper cover, but fit ok on the left side but there were huge gaps on the right were most of the damage was. There were other smaller issues as well, but this was major.

I took it back and showed them everything. They said they would fix it. I got the car back 4 days later. It looked great and I drove off. It rained and the weather was bad, so I didn't work on the car for a few days. I open the hood to see what work I needed to do and I find that they didn't fix any of the crooked welding. They simply replaced the oem bolts with long generic ones and used washers to force the cover up into the proper position!

I could have done that! Am I wrong in expecting them to be able to weld the part and weld it correctly? Or am I over reacting?

I'll post the pictures when I get a moment.

[Special_Edy]

Yeah dont go in there angry, making a scene is your ace in the hole when all else fails.

Act stupid about it first, so you can draw information out of them. "oh this looks funny but I cant figure out whats wrong, why dont you come tell me with your enormous wealth of knowledge". Dont let the guy bull**** you but act niave and get him to admit what they did wrong and fix it.

If that fails you can try to contact someone more powerful in the company.

When nothing else works you can threaten to put them out of business if they refuse to fix it for you. Standing out front of a business with a sign and shouting at anybody who walks in their door gets the point across.


Dont take them to court unless you absolutely have to, its the hardest way for you to get what you want here: your money or your moneys worth

This post has been edited by Special_Edy: Dec 28, 2012 - 5:18 PM