BEWARE - eBay Seller jdm_used_parts, Its a good read... Options

[JoshuaM]

As many of you know I recently purchased a set of JDM door visors on eBay, from the seller jdm_used_parts. What arrived was no where near the right shape for the st202 (or our st204's), and had scuff and other markings on it which showed it was NOT the one in the listing (as stated on the ad). I later found that the seller reused that same ad and same pictures 2 additional times after I purchased mine!!! (So that obviously proves he was lying, right?).

On top of this face, they were terribly packaged in some bent cardboard and the two plastic ends were sticking through tape on each one of the box - there weren't even end caps on an international package! Not surprisingly, the end chipped off. Then the saga began... enjoy

YES there is a lot of text here, but it is a good read You can just skim it

Sent Date: 11-Jun-13 18:51:50 AEST
Dear jdm_used_parts,


Dear JDM Used Parts,

I received my window visors this evening. However, they do not appear to be the model that I bought and paid for. I ordered a set for a st202 Celica off a '98 model - However, these appear to be off the newer ZZT231 model (I cannot confirm this, I only know that they do not follow the shape of my st202 window). I also have reason to believe that the items received were not the ones pictured in the listing (as the listing led me to believe I was buying), as there was damage to the items that was not visible in the pictures (deep scratches).

I'm not sure of the procedure, but there was also some minor damage to the item that was not described - several small cracks in the items, and one small chip from the end of the plastic. The latter was most likely caused in transit, the former could have been either caused in transit or been damage not described (I specifically asked if there was any cracks before I purchased).

It is too dark to show pictures confirming the wrong item was sent (dark outside where car is). I have some pics showing the cracks and chip that were taken as the item was being unwrapped.

I believe the only real option at the moment is a full refund, including postage costs, as I believe the item was both not in the condition described, or as shown in the pictures provided, or for the right model of car. There is also the matter of the minor damage that possibly occurred in transit.

Please let me know how you would like me to progress with this concern.

Regards,
Joshua.

Sent: 11-Jun-13 22:20
Dear *buyer*,

Hi,

the same visor was sent and if get damaged or cracked.please take the package to the delivery post office and ask them I please prepare damage report for claim.the sample damage report attachecd .also these everything written in the auction.please after getting this report send me by email and i will claim over here then I will send you replacement in the same price.please do it and send report to me.so quickly you will get the replacement.

looking forwards,
with
best regards

- jdm_used_parts

Sent Date: 11-Jun-13 23:15:23 AEST
Dear jdm_used_parts,


I will contact the post office tomorrow.

I still believe I have been sent the wrong part, but I will check that tomorrow also.

Regards,
Joshua.

Sent: 11-Jun-13 23:32
Dear *buyer*,

Hi,

as you told it damage and cracked,it was not before shipping.even that item is for the same st202/205,and replacement you will get for st202/205 door visor after giving me damage report.that everything is written in the auction.

best regards

- jdm_used_parts

Sent Date: 12-Jun-13 18:15:53 AEST
Dear jdm_used_parts,


I have submitted the package to the local post-office and filled out the appropriate paperwork. It is now going in to be assessed.

However, I must insist that you have sent me the wrong package! Regardless of any minor damage in transit (And it was only very minor), this item does not fit on the ST202! I have attached pictures, and you can CLEARLY see that the window visor is a different shape to the window (I have had this same type of item before on my car, and I know how they should fit). I believe you may have accidentally shipped me a set for the '99-'05 model Celica, not the '94-'99 model ST202.

Also, I must contest that the item I received was NOT the one that was pictured. I have more photos here that show the mounting clips are in different positions, and there were scratches not obtained in shipping that would have showed in the third image. I would also like to add that you have used the same images in at least 3 listings, and all listings say that the items pictured are what you will receive. One of these is still active on eBay, so you are claiming that the item on that ad is both available for sale and in my possession - logically this is impossible.

So at this point in time I can only be led to believe that you have made multiple mistakes, or are being dishonest with me.

I have returned the item to the post office as requested and now request that the appropriate part (For a st202 Celica!) be sent out to me express via EMS, after sending me pictures to guarantee condition, or a full refund. What happens between the postal insurance and yourself is not my concern - the items I received were 'significantly not as described' and I believe I am entitled to a refund. I paid for express shipping and do not believe I should be left waiting whilst you try and fix your own mistakes.

Regards,
Joshua

Sent: 12-Jun-13 22:46
Dear *buyer*,

Hi,

please just send me damage report ,after getting from post office,then next day I will send you the replacement.please believe me you will get the roght visors for st202,not any other,which decibe in the auction listing.that is 100% guarantee.

best regards
- jdm_used_parts

Sent Date: 26-Jun-13 00:54:41 AEST
Dear jdm_used_parts,


I have been waiting from a reply from the post office - this came in the mail yesterday. It says that the rest is between you and the postal service in Japan - I am no longer involved in the matter.

Josh.

Sent Date: 26-Jun-13 07:36:15 AEST
Dear *buyer*,

hi,

please could you send it to *****

so then i can take the copy and can process in the post office.

best regards
- jdm_used_parts

Sent Date: 01-Jul-13 01:27:38 AEST
Dear jdm_used_parts,


I trust that you received my email with the details last week?

It has now been approximately 1 month since my 'express' order, and I still do not have my product or a definitive plan for a replacement. I am just letting you know that if I don't have a replacement product in my possession or a full refund by the end of next week, then I will have no choice but to open an eBay / PayPal dispute to get my money back (As I only have a 45 day window to start those proceedings from the date of sale, and I have ample proof to show that the product I received was not the product described or pictured).

Please keep me up to date with your progress.

Kind Regards,
Joshua

Sent Date: 01-Jul-13 02:23:53 AEST
Dear *buyer*,

Hi,

please wait already i have submit the documents for claim.I will give you refund or replacement.after the approval,means post confirmation from your post office,that damage report you have sent to me.please wait little.

best regards
- jdm_used_parts

Sent Date: 02-Jul-13 14:59:53 AEST
Dear jdm_used_parts,


I will wait until the 12th of July, but I cannot wait longer than the 45 days or I will be unable to open the dispute if required.

I am really sick of this now, and I don't want the visors any more. I wanted them to have on a car show that was two weeks ago and I am still waiting. I have no need for them any more, and I would just like my money back. So please when the claim comes back just deposit a refund into my PayPal account.

Regards,
Joshua

Sent: 02-Jul-13 15:34
Dear *buyer*,

Hi,

please don,t worry,i will refund your,I promise you,justing waiting for post office,they will confirm the damge report from your post office ,who prepare this report.

sorry really,please wait little.

best regards

- jdm_used_parts

Sent Date: 09-Jul-13 21:03:31 AEST
Dear jdm_used_parts,


Hi,

Just a friendly reminder that I will be lodging a PayPal dispute this Friday (It is currently Tuesday night here) if this matter is not resolved earlier, with a full refund.

I understand that you are waiting on the outcome from the post office, but this is taking a VERY long time and to be honest it doesn't change the necessary course of action. I received the wrong item, so I will require a refund regardless of the post office's decision.

Kind Regards,
Joshua

- *buyer*

Sent Date: 09-Jul-13 22:29:33 AEST
Dear *buyer*,

Hi,

you are right ,I am waiting only for post office response.so please wait I will visit the post office after tomorrow and if they confirm,broken I will refund you.Don,t worry about that.

best regards
- jdm_used_parts

Sent Date: 12-Jul-13 00:35:13 AEST
Dear jdm_used_parts,


Well today is the day. I will be filing my PayPal dispute sometime after I finish work at 1:30pm today (roughly 13 hours away). I have given you two weeks notice of this, and it has been approximately 5-6 weeks since I made my purchase.

You already have full rights to any money received from the post office, and I am happy to relinquish any rights to the actual item if the claim is refused. So you have no reason to continually stall me.

I have plenty of proof of incorrect item and damaged item, so I believe the PayPal case should be short and straight forward. If you would like to avoid having that on your record, please feel free to refund me so I can move on.

Kind Regards,
Joshua.

Sent: 12-Jul-13 07:20
Dear *buyer*,

hi,

friend,I am really waiting for the out come of the post office.if you will wait upto end of this week.after confirmation from post office and approval of claim.I will be able to refund you.

best regards

- jdm_used_parts

*Seller cancelled PayPal dispute resolution and immediately escalated it to a claim and gave the generic you return item to me I give you refund, include tracking number, obviously knowing the automated process and that I couldn’t do anything since I had already returned it,*

Sent: 14-Jul-13 01:16
Dear jdm_used_parts,


Did the post office decline the insurance, or have you just not heard back yet?

In any case, how am I supposed to post the item back; I surrender it to the post office at your request and they said that Since it was EMS I was no longer involved in the proceedings and the matter was between EMS and you?

- *buyer*

Sent Date: 15-Jul-13 23:41:12 AEST
Dear jdm_used_parts,


Still no reply?

Since you started a countdown timer from PayPal by escalating our dispute rather than negotiating and waiting for the Post office you have made things very difficult.

The problem is that you essentially have custody of the visors... When YOU requested for them to be returned to the post office they became your property again. I cannot retrieve them without your consent, and any refund will be processed to you.

So, in reality, there is no reason why you can't give me my refund now.

I called the post office today, and they told me what I told you before, the claim is now SOLELY a dispute between YOU and EMS. I am not a party in these negotiations. From what I have been told though, it is pretty much a given that as soon as you fill out the right paperwork you will be paid out.

So this is back in your ballpark again, you have the ownership rights to the visors and have right to the refund which should be paid out without issue.

If you do want me to request the cancelation of the insurance dispute, and get the item back and send it to you then I would request to be reimbursed for the return postage too, which would be fair as this has all been one huge mistake on your behalf.

At the moment I am one VERY unsatisfied and angry customer - I didn't want to have to use this but may I remind you that you currently have 100% positive feedback and my level of feedback given will be directly related to the outcome of this issue, so I suggest for the prosperity of your own business that you try to follow up this matter with your post office immediately.

If you can just get the money out of the post office then there will be no loss of money for either party here and we can move on happily.

Please keep in regular contact with your progress.

Regards,
Joshua

- *buyer*

Sent Date: 15-Jul-13 23:54:27 AEST
Dear *buyer*,

Hi,

friend i am intouch with the post office,as I received any claim money ,I will give you back.Din,t worry about this,but you have to close your case,that money is held in my account.

best regards
- jdm_used_parts

Sent Date: 16-Jul-13 00:01:00 AEST
Dear jdm_used_parts,


At the moment that claim is my only protection - and the money should be held in your account... As it is MY money, and I kindly request it back.

Consider it some motivation, the sooner the claim gets resolved the sooner we both get our money back.

Please keep me updated.

Regards,
Joshua

- *buyer*

Sent: 16-Jul-13 05:05
Dear *buyer*,

Hi,

please don,t worry,as I got response from the post office ,i will be back to you.

best regards

- jdm_used_parts

This post has been edited by JoshuaM: Jul 28, 2013 - 9:41 AM