repair shop dispute Options

[JasonX]

yep, it has started. this automotive repair company on their website were advertising fully rebuilt engines. so, i called the guy and he said he would even port & polish for free. i took the car there next day and he wasn't there. The front desk lady gave me my receipt and took the car. The receipt said used long block, but with the price he told me on the phone, so I didn't make much of it considering rebuilt engine is still a used engine. Next day he calls me, once he already got the engine out, and says he can't port & polish or it'll void the warranty. But, before he said it wouldn't void any warranty. He said he'll do it but no warranty. so, i got stuck since the engine was already out. Then when i went to pick up my car, i saw that the engine was dirty and it was not even rebuilt, just reconditioned (this was after i paid). he didn't even walk me to my car to show me the engine. he said he's website is for remanufactured only, which was the only advertisement i saw on his website. so anyways, today i filed a complaint with both BAR and BBB. we'll see what happens. i said on there that i would either like them to put back my old engine back and give me the refund or put in the rebuilt engine with no additional charge. do you guys think i have a chance? I hope you guys don't go through what i am going through right now, so make sure you look real into it. if you think you did, look into it again.

this is the website below. please let me know if it's also misleading to you:

www.academyauto.com

thanks

This post has been edited by JasonX: Dec 24, 2007 - 1:05 AM

[presure2]

if the recipt says "used long block", thats what you got.
you pretty much would have no recourse IMO.

[Culpable04]

I'm sorry to be an a$$ but you should have seen it coming.

did you read any of the responses on the previous thread ?

your thread !


wish you the best luck with this, but don't see this with a happy ending.

[JasonX]

I'm sorry to be an a$$ but you should have seen it coming.

did you read any of the responses on the previous thread ?

your thread !


wish you the best luck with this, but don't see this with a happy ending.

i didn't get the engine from ebay though. i got it from an actual shop. it was academy automotive. www.academyauto.com

[lagos]

The following services are included:

* Exchange your long block with a re-manufactured long block
* Replace all moving parts within the block with only the finest quality parts or re-manufacture to original specifications
* Clean, pressure test and magnaflux (X-ray) the entire block to find any cracks
* Bore and hone all cylinders
* Install new cam bearings and brass freeze plugs and oil galley plugs
* Grind crankshaft
* Install new pistons and rings
* Install new timing chain or belt and gears
* Install new oil pump
* Three angle valve job on cylinder head
* Install new brass valve guides and seals
* Install new camshaft or re-manufacture to original specifications
* Replace spark plugs, antifreeze, motor oil and filter
* Set timing and idle
* All other parts on your engine, including oil pan and valve covers, are removed from your engine and installed on the re-manufactured engine
* Sales tax on all parts and waste disposal fees is additional.

it sounds like they do give you a rebuilt motor, but reuse your old valve cover, oil pan, etc... so that might explain why things look dirty. have you tried talking to them directly to tell them that you are not happy with what you got? most of the time if your talk (dont yell or get angry) and just tell them what you expected from their service, they will listen.

post some pics of your new engine bay.

[JasonX]

The following services are included:

* Exchange your long block with a re-manufactured long block
* Replace all moving parts within the block with only the finest quality parts or re-manufacture to original specifications
* Clean, pressure test and magnaflux (X-ray) the entire block to find any cracks
* Bore and hone all cylinders
* Install new cam bearings and brass freeze plugs and oil galley plugs
* Grind crankshaft
* Install new pistons and rings
* Install new timing chain or belt and gears
* Install new oil pump
* Three angle valve job on cylinder head
* Install new brass valve guides and seals
* Install new camshaft or re-manufacture to original specifications
* Replace spark plugs, antifreeze, motor oil and filter
* Set timing and idle
* All other parts on your engine, including oil pan and valve covers, are removed from your engine and installed on the re-manufactured engine
* Sales tax on all parts and waste disposal fees is additional.

it sounds like they do give you a rebuilt motor, but reuse your old valve cover, oil pan, etc... so that might explain why things look dirty. have you tried talking to them directly to tell them that you are not happy with what you got? most of the time if your talk (dont yell or get angry) and just tell them what you expected from their service, they will listen.

post some pics of your new engine bay.

i talked to them very nicely. the guy i talked to actually was the owner. i told him to put himself in my shoes and go from there, but he wouldn't listen. i asked him if it was rebuild, like if I had new pistons and all that good stuff. looks like they used my old valve cover and pan but the engine is not rebuilt. he said it's re-conditioned. it does have 5 year/100K warranty. But, my dispute is that I tought they give rebuilt engine and didn't. and told me that they can't port&polish after the engine was already out. Also, I wanted to know my rebuilt engine had zero miles, if it was fully rebuilt, but now i have no idea what miles it has. I think it'll make it harder when I try to sell someday and I was looking forward to a fresh start with the new engine.I will post pics soon. I already took a few. Thanks. have happy holidays

This post has been edited by JasonX: Dec 23, 2007 - 3:29 PM

[94CelicaDragon]

Man, sorry to hear about that. That's why I avoid going to shops and just do It myself, that way I'll learn new thing and It'll by mod, you know? For example, Radiator, did It mysaelf, belt's, did myself, alternator, did myself, spark plug's, did It myself, broken motor mount, fixed that myself too. I know these are small thing's, If I had the time/money, I would do an engine swap. And If anything happen's to any of these, I can retrace my step's to find out what I did wrong. As opposed to haveing some tech do It and have no clue what he did first of last and In between, y9ou know? -Phil

[JasonX]

Man, sorry to hear about that. That's why I avoid going to shops and just do It myself, that way I'll learn new thing and It'll by mod, you know? For example, Radiator, did It mysaelf, belt's, did myself, alternator, did myself, spark plug's, did It myself, broken motor mount, fixed that myself too. I know these are small thing's, If I had the time/money, I would do an engine swap. And If anything happen's to any of these, I can retrace my step's to find out what I did wrong. As opposed to haveing some tech do It and have no clue what he did first of last and In between, y9ou know? -Phil

exactly. you are completely correct on that. I try to do some myself as well, so I know what's going on, but time was a constraint and seemed like a great deal. BTW today I was driving there and my car lost all gears. it acted as if all gears were neutral. Almost caused an accident trying to move to safety. When I looked under the car there were oil drips. So, I will have to take action. Whatta headache. Merry Christmas!!!:)